Terms and Conditions
Welcome to PelleStore. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.
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General Terms
- These Terms apply to all purchases made through PelleStore.com
- By placing an order, you confirm that you are at least 18 years old or have legal guardian consent.
- We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
2. Order Acceptance & Pricing
- All orders are subject to product availability and payment verification.
- We may cancel any order at our discretion (e.g., pricing errors, fraud suspicion).
- Prices are listed either in your local currency or USD and are subject to change without notice.
- Additional taxes, customs fees, or import duties (for international orders) are the customer’s responsibility.
3. Payment Methods
We accept:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Other payment gateways (if applicable)
Fraud Prevention:
- Orders may undergo verification checks.
- We reserve the right to request additional identification before processing payments.
4. Shipping & Delivery
- Refer to our Shipping Policy for detailed information.
- Delivery times are estimates only—we are not liable for carrier delays.
- Risk of loss transfers to the buyer upon delivery confirmation.
5. Returns & Refunds
- Refer to our Return & Exchange Policy for eligibility and procedures.
- No refunds or exchanges for:
- Final sale items (e.g., event/pop-up shop purchases).
- Custom-made orders (unless defective).
- Refunds are processed to the original payment method within 7–14 business days.
6. Intellectual Property
- All content (logos, images, product designs) is owned by PelleStore and protected by copyright laws.
- Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.
User Conduct & Prohibited Actions
You agree not to:
- Use our website for illegal purposes.
- Submit false or misleading information.
- Attempt to gain unauthorized access to our systems.
- Engage in fraudulent chargebacks or disputes without prior communication.
8. Limitation of Liability
- PelleStore is not liable for:
- Indirect, incidental, or consequential damages.
- Errors in product descriptions or images.
- Third-party actions (e.g., shipping carriers, payment processors).
- Our maximum liability is limited to the order’s purchase price.
9. Dispute Resolution
- Any disputes must first be resolved through direct communication with our customer service.
- Claims filed via payment processors (e.g., PayPal, Stripe) without prior notice may result in permanent account suspension.
10. Governing Law
These Terms are governed by the laws of US and your country/state. Any legal disputes shall be resolved in the courts of your jurisdiction.
11. Contact Information
For questions, contact:
info@pellestore.com
Pelle Store
https://pellestore.com/
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By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.